Void a Customer Payment
Void a customer receipt to reverse a customer payment that has already been posted. Voiding a customer payment completely negates the original payment by updating all related information.
- On the Void Customer Receipt screen, select the customer payment that you want to void.
- Review the voided customer payments in the posting group on the Void Cash Receipts Posting Journal screen.
- Modify the details of the voided customer payment, if needed.
- Post the voided customer payments in the posting group.