Void a Customer Payment

Void a customer receipt to reverse a customer payment that has already been posted. Voiding a customer payment completely negates the original payment by updating all related information.

  1. On the Void Customer Receipt screen, select the customer payment that you want to void.
  2. Review the voided customer payments in the posting group on the Void Cash Receipts Posting Journal screen.
  3. Modify the details of the voided customer payment, if needed.
  4. Post the voided customer payments in the posting group.
Once you post a customer payment, you can no longer modify it. If you need to make any changes after posting, Void a Customer Payment and then repeat the process described above.
After voiding a customer payment, you may want to: