Troubleshoot SSL Certificate Errors

Find answers to frequently asked questions when applying SSL Certificates.

I applied my SSL certificate, but when I navigate to the URL I get an error!

  • It takes approximately 24 hours for your site to propagate naturally on the web server after installing the SSL certificate. If you would like to speed up this process, you can manually flush DNS on the web server.
  • If you have the portal on an alternative port, please confirm the following:
    • Your firewall allows access to that port externally.
    • You included the port number at the end of the URL.
  • If you cannot resolve your portal internally or externally, please contact support by creating a case in the Viewpoint Customer Portal, and include an image of the error you receive when navigating to the portal both internally and externally. When accessing the portal externally, please do so outside of the web server.

How do I know what port other applications are on?

  • You can view the ports on your other applications by looking at the other websites set up in IIS Manager > Sites on your web server. Once you have selected a site, the menu on the right-hand side will show a full list of all ports applied to that site.
  • If multiple sites are pointed to the same port, only one site can function at a time, effectively shutting down the other site. If you try to code two sites to the same port, IIS Manager provides a warning message to this effect.

I already have an SSL Certificate. Can I use the same one for the portal?

  • Please contact your Certificate Authority for questions regarding an SSL certificate that you have already purchased. Generally, unless otherwise indicated, an SSL Certificate can only be applied to a single website.

I'm looking to purchase an SSL Certificate. Is a specific one required for the portal?

  • Please refer to your Certificate Authority for questions regarding the differences between SSL Certificates and security level. The type and level of SSL Certificate that you purchase is entirely up to you. The portal requires it to be an SSL (Secure Sockets Layer) Certificate.

I bought an SSL Certificate. How do I install it? Where does it get installed?

  • Upon purchase of your SSL certificate, you should have received instructions on how to install it. You can also refer to this SSL Certificates article for additional instructions. If you have questions beyond that, please reach out to your Certificate Authority. Install the SSL Certificate on your web server. This is the same server where your portal application lives and where you perform portal updates.

Can I use a self-signed SSL certificate?

  • If you prefer to have an SSL certificate issued by someone else, the portal supports self-signed certificates.