Get Help with Viewpoint Field View™
Use the Viewpoint Field View™ online Help as your first stop to answer your questions.
Troubleshooting Guide
In addition to the online Help, you can use the Troubleshooting Guide to assist you in troubleshooting and solving some common situations in Viewpoint Field View™.
Viewpoint Customer Portal
- A search-able Knowledge Base of product documentation and support solutions - This set of information is created and used by our support team. You can mark articles as favorites so that you can find them again quickly, and you can subscribe to articles relevant to you so that you are notified when the content is updated.
- Access to self-paced training courses - The Viewpoint Academy presents courses in bundles to ensure a smoothly structured, logical path for learning. Courses are also available individually.
- An enhanced Chat feature - Talk to Viewpoint staff directly for quick questions and solution recommendations.
- Community content - Newsletters, groups, partners, and user conference materials.
- Issue tracking - Track your own cases or view issues reported by others.
To access the Viewpoint Customer Portal or to register for an account, go to support.viewpoint.com.
Submit a Support Case Through Viewpoint Customer Portal
If you have determined that you need to enter a support case and have access to Viewpoint Customer Portal, click Request Support on the Viewpoint Customer Portal Home page. New cases submitted receive priority in our support queues. When you open a support case, be sure to enter as much information as possible about your issue. Be prepared to describe the step that led to the issue and provide any supporting information, as well as steps you have already taken to try to resolve the issue.
Once you have opened a support case, you can use our Live Chat during regular daytime support hours. Live Chat enables you to communicate with a support team representative to resolve critical support issues online. You can find the Live Chat link on the left of any page in Viewpoint Customer Portal.
Contact Support
If you still have questions after using these resources, or if you do not have access to Viewpoint Customer Portal, you can call or email the Support team.
Viewpoint is committed to delivering quick, convenient, and reliable support to our customers. Our Support team consists of a group of experienced professionals dedicated to providing you with an exceptional, friendly level of support throughout the life of your projects.
- Email: fvsupport@viewpoint.com
- U.K. phone: 0800 987 4011
- North America phone: +1-971-255-4801
