Troubleshooting User Account Issues

Users must have an email address on file in order to access Onboarding. If a user's email address was entered incorrectly or is missing, you must correct that email address in Spectrum.

Note: When you add Onboarding users in the Admin Center, be sure to select the Add Users from Spectrum button at the top of the User Management page instead of adding users manually. See Add Users from your ERP for details.
  1. To verify a user's email address in Onboarding, an Administrator must log in to the Trimble Construction One workcenter:
    1. After logging in to the Trimble Construction One workcenter, select your name in the upper right corner, and then select Admin Center.
    2. If you have more than one enterprise, select it from the Admin Center.
      The selected Enterprise tab displays.
    3. Select the User Management tab.
    4. Search for the user by entering the person's name or a portion of the name in the search box at the top of the page.
      The grid filters based on search terms.
    5. Locate the user's name in the list and review the email address on file.
  2. To correct or add a user's email address in Onboarding, an Administrator must log in to Spectrum:
    1. After logging in, on the Site Map screen, select System Administration > Security Operator > Maintenance.
      The Operator Maintenance screen displays.
    2. In the Search field, enter the user's name or a portion of the name, and select Go.
      The grid filters based on search terms.
    3. Select the user's name from the list, and then select the Edit button at the top of the grid.
      The Edit Operator window opens.
    4. In the E-mail field, enter the correct email address for the user.
    5. Select OK to save your changes.
      Changes are saved in the Trimble Construction One workcenter automatically.