What Email Address is Used for Sending Notifications
Troubleshoot issues when emails sent from the portal are going to a user's personal email address or emails are not being received.
- First: VA User
Profile (if one exists) > Email field.Note: If you have enabled the portal setting Ignore VA user profile emails in Logic located under , the portal will not use the email address set up on the VA User Profile.
- Second: HR Resource Master > Email field.
- Third: PR Employee Master > Email field.
- In Vista, open the VA User Profile form ( ).
- Update the PR
Co and Employee fields:
- PR Co: Enter the payroll company that the user belongs to. Press F4 for a list of valid companies.
- Employee: Enter the employee number to associate with
the user. Press F4 for a list of employees.