User Cannot See Paystubs
Resolve issues when paystubs are not showing for a user.
Is it past the PR End Date?
The earliest a paystub can display in the portal is one day after the PR end date. You may also want to adjust the dates you are using on the Earnings page to search.
You may have to wait additional days based on the portal setting Enter the number of days you wish to wait after the PREndDate until checks appear in the Portal under . This setting also impacts the number of days past the PR end date that users must wait to view paystubs.
Confirm that the Paystub was Printed
- In Vista, select .
- Select a month and then select Preview.
- Drill into the details to find the relevant check stub.
Does the Pay Period in question have greater than zero (0) standard hours?
Are you attaching pay stubs to the employee?
In the PR Company Parameters form in Vista, ensure you have selected the check box for Attach Pay Stub to Employee Pay Sequence.