Resolve Errors When Viewing Form W-2 or Form 1095-C
In cases where users cannot view or download Forms W-2 or 1095-C, this may be due to permissions for the web server.
- Select .
- Select the Error Log button.
- In the UserName field, search the for the user who is experiencing the error.
- Locate the corresponding error message and select View Error Info.
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If the error message is Could not find file in...,
perform the following steps:
- Ask the user to download the form again.