Submit Support Requests

Support requests allows you to submit requests to internal departments.

You can use the Submit a Support Request page to make a new request or to review the status of any prior requests that you have submitted.
  1. Select Employee Tools > Self-Service > Support Requests.
    The first section on the page shows your current support requests. You can click a request to review its status, modify details, or add notes.
  2. In the Step 1 header, select a department.
    The department that you select determines who will receive your request.
  3. In the Request Description section, enter the details of your request.
    For urgent requests, be sure to select the check box for Is this an urgent request?
  4. Under the Step 2 header, you have the option to drag and drop or click to upload an attachment to your request if needed.
  5. When you are finished, select Submit Request.
Approximately 15 minutes after a request is submitted, users assigned to the selected department receive an email with a link to the request. Request status is available in the My Support Requests section of the Submit a Support Request page.