Issue Process

Once an issue is created, you can route it through the issue process to have it answered and closed.

Viewpoint Team™ uses the following steps in the issue process.
  1. Send

    Any contact on the project, including external partners, can create an issue and send it. You can add attachments and identify the impact areas. You can also add other project members when you send the issue, allowing you to alert everyone who needs to know about the issue.

  2. Assign

    Once you send the issue, the responsible party is alerted and can respond to the issue. If needed, that person can assign the issue to someone else, or forward it to make someone else the responsible party.

  3. Respond

    When you receive the answer, you can respond to alert the contact that you need additional information or clarification. The issue is passed back to the contact to answer again.

  4. Mark as Complete

    If you are satisfied with the answer, you can mark the issue completed, indicating that you consider the issue answered and closed. A project editor can also close an issue at any time.

When you open an issue in Viewpoint Team™, you can see the current status of the issue process and who is assigned to each step. You can use this ball-in-court view to quickly assess the issue process.

You can reply to an issue email notification directly from your email to respond to an issue, if you are assigned to respond or if you are copied on the issue. If you attach a document to the email, it is attached to the issue in Viewpoint Team™. You must log in to Viewpoint Team™ to complete all other issue actions.

Note: When a distribution group is assigned to a work item, any member of that group can take action on the work item to change the ball-in-court for that work item.