Issues Fixed in Vista Field Service 2021 R5

The following issues were fixed in the Vista Field Service R5 release.

To view customer suggestions and enhancements for this release, see the What's New page.


Issues Fixed Issue #
Bulk module assignment on User Access page was disregarding Employee Group filters. 103181
Export License Report was showing Progress Billing licenses as being assigned to unlicensed users. 103545
Financial Controls licenses were activated for inactive employees assigned to an HQ Reviewer Group with an open invoice. 103768
An "invalid column name 'JCFTKeyID'" error displayed when updating to the 2021 R4 portal version or when running Refresh Synonyms in 2021 R4. 103539

Clock In / Clock Out

Issues Fixed Issue #
Clock-in status when clock time was entered manually.
Note: Resolved in an update after release 21.4+.
Clock issues when technicians clocked in and out in the same minute.
Note: Resolved in an update after release 21.4+.

Work Order Dashboard / Work Orders

Issues Fixed Issue #
UD fields in Field Service did not match UD fields set up on the SM Work Order form in Vista. 103247
Closed work orders were not showing on the Work Order Details page. 103966
Date range filters included trips outside of the specified date range. 103974


Issues Fixed Issue #
Saving equipment on a scope. 103968
Note: Resolved in an update after release 21.4+.
Scope Notes section of the Trip Completion screen showing the work order description instead of trip notes. 103967

Close Trips

Issues Fixed Issue #
Closing trips without specifying an email recipient.
Note: Resolved in an update after release 21.4+.
Uploading videos as attachments when closing a trip 103973