Issues Fixed in Vista Field Service 2022 R10

The following issues were fixed in the Vista Field Service R10 release.

To view customer suggestions and enhancements for this release, see the ​What's New​ page.


Issues Fixed Issue #
Resolved issue for users who received the following error message when attempting to approve or deny time off, review changes in Personal Info, or view the Benefits Dashboard: Error during serialization or deserialization using the JSON JavaScriptSerializer. The length of the string exceeds the value set on the maxJsonLength property. 108927
Note: Resolved in an update after release 22.8+.
When running a search in the Mail Log, if the user entered a date range that included over 1,000 emails in the results, the Date Added column did not sort results by the most recent date.
Note: Mail Log search results include a maximum of 1,000 of the most recent emails and messages based on the specified date range.
When logging in through single sign-on, users with expired passwords were receiving the password expiration notification. 109147
Users who completed the steps to reset their password via Need login help? > Request Password Reset, entered their new information, and selected Submit on the login page received no indication that their changes went through. Selecting Submit again locked them out. 109235
Resolved login timeout issues for some users at the end of a pay period after an update to version 22.8. 109350

Device-Related Issues

Issues Fixed Issue #
Some Field Service users accessing the web portal on an iPad device experienced slow-loading or infinite spinner pages. 108036

Offline Capability

Issues Fixed Issue #Field
The prompt to sync offline items was no longer showing for users if the portal setting Enable Clock-in was selected. 108892
Note: Resolved in an update after release 22.8+.

Close a Trip

Issues Fixed Issue #
For some customers, the trip closeout process was not consistently generating an email or attachments. 109062
Note: Resolved in an update after release 22.8+.

Service Manager Dashboard

Issues Fixed Issue #
Selecting a work order from the Service Manager Dashboard resulted in an infinite spinner. 109380


Issues Fixed Issue #
For service type lines, standard timecards were not setting the Certified Payroll flag in PR Timecard Entry for employees who had Include on Certified Reports checked in Vista. 108662
Improved performance and loading speed of standard timecards and timecard reports. 109236

Work Order Dashboard / Work Orders

Issues Fixed Issue #
On an intermittent basis, purchase orders created in Field Service showed only header information (no PO lines), and the work order number was missing from the header. 109074
If a user entered invalid information on a purchase order, Field Service generated an error and did not create the PO. However, the purchase order was created in Vista SM Work Orders (Purchase Orders tab) with a status of Reserved. 108914
On new Work Order forms, users could not sign in the Signature box unless they closed and then re-opened the form. 109106
The Work Order History and Site Details buttons were unavailable for some customers. 109209
Users creating a PO in Field Service received the following error message: The data reader is incompatible with the specified 'HRInformationModel.SMPOInsert_Result'. A member of the type, 'POHDKeyID', does not have a corresponding column in the data reader with the same name. 109197