Issues Fixed in Vista Field Service 2022 R2
The following issues were fixed in the Vista Field Service release.
To view customer suggestions and enhancements for this release, see the What's New page.
General
| Issues Fixed | Issue # |
|---|---|
| Users with accounts linked to only one VA User Profile or not linked to any VA User Profiles were incorrectly receiving the following error message when logging in to the portal: Windows log in failed for domain this user is associated with more than one VA user profile. | 106651 Note: Resolved in an update after release 21.12+. |
| Users were unable to log in using single sign-on or Windows Authentication when the portal setting PR Company and PR Groups to be included in the Portal (semi-colon separated) did not include a PR Group.Setting location: . | 106713 Note: Resolved in an update after release 21.12+. |
| Resolved login issues for legacy customers following the update to version 21.12. | 106605 Note: Resolved in an update after release 21.12+. |
| Attempting to Bulk Link Viewpoint IDs from the User Access page resulted in a Save Failed error message, with no entries shown in the Error Log. | 106752 Note: Resolved in an update after release 21.12+. |
| Users assigned as Security Admins did not have access to the Mail Log. | 106893 |
| Resolved login issues for Employee 17. | 106787 |
Offline Capability
| Issues Fixed | Issue # |
|---|---|
| The Material lookup was not working in offline mode. |
Form Templates
| Issues Fixed | Issue # |
|---|---|
| For form templates with workflows enabled, the trip closeout process was ignoring the Exclude from trip close out workflow option. | 106821 |
| Custom forms emailed via a workflow displayed with the name of the work order instead of the name of the form in the subject line and were not saved to Vista during trip closeout. | 107138 |
| Trips could be closed without all required forms being completed. | 107139 |
| Deactivated form templates with default assignments were still being required on new trips. |
Work Order Dashboard / Work Orders
| Issues Fixed | Issue # |
|---|---|
| Trip notes were deleted from a work order if a user selected to edit them and then saved the existing notes without making any changes. | 106885 Note: Resolved in an update after release 21.12+. |
| Scope notes were not saved if a user clicked in the header or on any other fields on the Scope Details page. | 106901 Note: Resolved in an update after release 21.12+. |
| Attachments could not be added to custom forms on a scope. | 106755 Note: Resolved in an update after release 21.12+. |
| Clocking out resulted in an infinite spinner. | 106807 Note: Resolved in an update after release 21.12+. |
| Edits made to a service item description or summary in Field Service were not pushed to Vista. | 106819 |
| For inventory work completed lines, the Location drop-down was not displaying any locations. | 106861 |
| For work orders with completed trips, the work order history for a service item was not displaying when selecting the pop-out arrow for the service item on a scope. | 106821 |
| Attachments could not be added to service items. | 107133 |
| When portal settings Restrict companies (JCCo, EMCo, etc.) on PO Items to match the header POCo and Restricts PO Company to the Company of the logged in user were enabled, SM Purchase Orders were not limited to the company of the logged in user.Setting location: . | 106656 |
| SM Purchase Orders were able to be submitted multiple times, causing duplicates in Vista. | 106690 |
