Common Problems When Closing Pay Periods
The following table lists common problems when closing pay periods and their solutions.
Problem | Solution |
|---|---|
Missing check number | Print the check using PR Check Print or enter a manual check in PR Employee Pay Seq Control. |
Check number already exists in check history or CM | Reassign the check number in PR Employee Pay Seq Control. |
Check number not unique | Reassign the check number in PR Employee Pay Seq Control. |
There are non-posted timecard batches | Check for open batches by running the HQ Batches report and clear or post those batches. |
Employee totals do not match check amounts | Look up the employee totals and check amounts in PR Employee Pay Sequence Control and determine which one is incorrect. It may be necessary to click on the Process button to recalculate the employee totals or to manually override deductions to make the totals agree with an actual check that has been issued. If the check is incorrect, click on the Void Payment button to clean the check and either reprint a computer check or re-enter a manual check number. The check totals will be updated to agree with the employee totals. |
