Define Spot Work Coverage on an Agreement
You can set up coverage for unscheduled (spot) work on an agreement so that costs incurred on a work order for unscheduled work are covered by the agreement.
Spot work coverage is defined by service site. You can assign coverage for any service site associated with the customer, even if the service site already has scheduled maintenance defined on the agreement (on the Work Schedule tab).
The coverage details you define for each service site determine what costs are covered by the agreement. For example, you might limit coverage for one service site to labor costs only, while another service site might be covered for all costs (labor, materials, equipment, subcontract, and miscellaneous). You can also define coverage by call type, so that costs incurred on a work order are only covered (as defined) when that call type is referenced on the work order scope.