Set up Agreement Types
You will use the SM Agreement Types form to set up the different types of agreements used by your company.
When you set up an agreement (in SM Agreements), you will be required to specify an agreement type; therefore, you must set up at least one agreement type.
The following instructions detail how to set up agreement types.
Do not select the Auto Renew checkbox if you plan to manually renew agreements with this agreement type.
Set up call type coverage.
Click the Coverage tab.
In the Call Type field, enter a call type or press F4 to select from a list of valid call types.
Select the Planned checkbox if this call type represents planned work.
Do not select the Planned checkbox if this call type is generally associated with unplanned work.