About Unscheduled/Unassigned Trips
If you are not ready to assign or schedule a trip for a work order, you can can place it on the SM Dispatch Board without assigning it to a technician or a date/time.
If you are using the Hourly view, you cannot use the drag-and-drop functionality for trips that are not assigned a Scheduled Start Time or In Progress Time, even if they have a Scheduled Date. If no technician is assigned, you must use SM Trips to enter a Scheduled Start Time or In Progress Time. If a technician is assigned, you can assign a date/time by right-clicking the mouse, selecting In Progress, and then entering the date and/or time in the Trip Date Picker window.