About Voiding Invoices
You can use the Void Invoice option in SM Invoice Review and SM Agreement Invoice Review (File menu) to void invoices that you have already processed (i.e. sent to AR).
Work Order Invoices
When you void a work order invoice (those not associated with an agreement), the system reopens the work completed lines so they are available for billing later. Although the invoice will no longer display on the Invoices grid in any of the related forms (SM Customers, SM Service Sites, or SM Work Orders), it will still be included on certain reports (e.g. AR Invoice Detail, AR Invoice Listing, AR Customer Drilldown, etc.) with 0.00 values.
When you void an agreement invoice, the system reopens the agreement billing so it can be re-invoiced later. The invoice will continue to display in SM Invoices; however, the invoice amount and last printed date is cleared. The invoice will also display in SM Customers with a status of "Voided" and the Total Billed, Total Taxed, and Total Amount fields set to 0.00.
If you void an invoice that is associated with an agreement revision that is terminated due to an amendment, the billing and amortization schedules are removed from the terminated revision and a new billing and revenue recognition schedule created for each later revision for the same major version (does not apply to terminated revisions).
Version 1.0 - Scheduled Billing 1/1/19 for $1,000 is invoiced
Version 1.1 amendment is created and activated. It does not include the billing schedule for 1/1/19
Version 1.2 amendment is created and activated. It does not include the billing schedule for 1/1/19
Version 1.3 amendment is created but left in Quote status. It does not include the billing schedule for 1/1/19
Version 2.0 renewal is created by renewing the agreement.
You then void the $1,000 invoice for the 1/1/19 billing
The billing schedule and a revenue recognition for $1,000 shows as ready to bill for Version 1.2.
Version 1.1 was terminated, so it does not show the billing schedule and revenue recognition for $1,000
The system also creates a billing schedule and revenue recognition for the Version 1.3 quote.
No changes are made to the Version 2.0 agreement.