About Capturing Work Completed for a Work Order
When you complete a service call, entering work completed lines on the associated work order allows you to capture the costs and enable billing the customer.
Before you begin entering work completed, you must set up at least one work order sequence (scope). The work order sequence must be assigned a call type and rate template, as well as a 'bill to' customer (if a customer work order) or phase (if a job work order). Once you enter work completed for that sequence, these fields are disabled and cannot be changed.
Click on the following links for information about entering work completed.