ProContractor's New Single-Version Help
You can now access up-to-date information about ProContractor in one place.
Starting early April 2024, all ProContractor content is available in a single version of Help on Viewpoint Help. This means that no matter what version of ProContractor you are on, when you access Help from your application, you will get the latest version of ProContractor content.
Please review the following Frequently Asked Questions for more detailed information.
When did this change occur?
In early April, 2024.
Now, attempts to access versions of Help prior to version 4.3.0 are redirected to Viewpoint Help.
Prior to this change, ProContractor versions 4.3.0 and forward were already directed to Viewpoint Help.
Why did this change happen?
This change has a number of benefits, all focused on ensuring that you have access to the most up-to-date information about ProContractor.
- Everyone has access to the most up-to-date ProContractor Help content, with a way to be aware of new features available in the latest versions of the software.
- It provides one location to find all information on tax updates, cloud deployment options, integrations, and so on.
- It provides a single, official source of ProContractor content online, enabling search engines to display only the latest information.
- It eliminates the chances of finding outdated or irrelevant information.
Does context-sensitive Help (selecting the question mark to get information about a specific form) still work?
For those on versions 4.3.0 and forward, the application will continue to open the related Help page as it does today.
For those on any version prior to 4.3.0, the application opens the ProContractor home page in Viewpoint Help.
Do bookmarked Help pages still work?
Bookmarks to the old site don't work anymore. You will need recreate your bookmarks on Viewpoint Help.
If you are running a legacy version of ProContractor, in some cases, you may notice a discrepancy between the software and the Help content. This is because the Help content is aligned only with the latest version of the application.
However, we'll ensure that when you open the Help, either by selecting the question mark or browsing from the ProContractor Help home page, you will continue to find relevant information when you need it.
Did we lose access to historical information like release notes?
Though outdated versions of ProContractor Help will no longer be available, a record of release notes from version 4.0.0 forward will remain available (see Pre-4.3.0 Release Notes).
There are also PDF copies of older release notes available on the Customer Support Portal.
For more information
If you have additional questions or concerns, please submit them using this form and someone from the Information Experience team will get back to you.
