Reapply Temp Folder Permissions

If you receive errors about files not being found, you may need to reapply folder permissions in IIS.

Error messages might be similar to: Could not find file C:\Program Files (x86)\Keystyle Data Solutions\Keystyle Data Solutions\HRIM\Temp\MergedDocfilename.pdf.
  1. On the server where your portal is installed, open IIS Manager.
  2. Expand the server.
  3. Select Application Pools.
  4. Locate the HRIM Application Pool, and take note of the Application Pool Identity.
    This is often either a custom account or the built-in Network Service or Application Pool Identity account.

  5. Expand Sites.
  6. Right-click the HRIM site, and select Edit Permissions.

  7. Select Edit.

  8. On the Security tab, locate your Application Pool identity noted in step 4.
  9. If you see your Application Pool Identity in the list:
    1. Select the identity.
    2. Select the Modify checkbox.
    3. Select Apply.
    4. Select OK until you return to IIS Manager.

  10. If you do not see your Application Pool Identity in the list:
    1. Select Add.
    2. In the new pop-up, enter the name of the Application Pool Identity.
    3. Select Check Names. If you are using a custom account, you will be prompted to enter the fully-qualified username (for example, KEYSTYLE\Mikhel or mikhel@keystyle) and password.
    Tip: If Check Names does not identify the correct account, you may want to adjust the Location to the highest available option and try again.
    Note: If you are using the Application Pool Identity, type IIS AppPool\HRIM and select Check Names. Select OK and select the identity. Check the Modify checkbox, and select Apply. Then select OK until you return to IIS Manager.

  11. Return to the portal and download the file that had been unavailable before you reapplied temp folder permissions.